Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of MyPainDr's services, including our website, patient portal, and medical services. By creating an account or using our services, you accept and agree to these Terms.

2. Our Services

2.1 Concierge Medicine Model

MyPainDr operates on a direct-pay concierge medicine model. Our services include:

• Interventional pain management procedures
• Regenerative care treatments
• Physical therapy coordination
• Wellness and supplement consultations
• Virtual and in-person appointments
• Membership-based concierge services

2.2 No Insurance Requirement

While we can submit claims to insurance for eligible services, our model is designed to provide access to advanced treatments without insurance limitations. Membership fees and treatment costs are separate from insurance coverage.

3. Account Registration

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of unauthorized account access
• Be responsible for all activities under your account

3.2 Eligibility

You must be at least 18 years old to create an account. If you are under 18, a parent or guardian must create and manage the account on your behalf.

4. Patient Responsibilities

As a patient, you agree to:

• Provide complete and accurate medical history
• Follow prescribed treatment plans and medication instructions
• Attend scheduled appointments or cancel with appropriate notice
• Pay for services in a timely manner
• Communicate openly with your healthcare providers
• Report any adverse reactions or concerns promptly

5. Appointment Policy

5.1 Scheduling

Appointments may be scheduled through our website, patient portal, or by phone. We offer both virtual and in-person appointments based on availability and medical necessity.

5.2 Cancellations

Please provide at least 24 hours notice for appointment cancellations. Late cancellations or no-shows may result in cancellation fees.

5.3 Telemedicine

Virtual appointments are conducted via secure video conferencing. You are responsible for ensuring a private, quiet location and stable internet connection for telemedicine visits.

6. Payment Terms

6.1 Fees and Charges

Payment is due at the time of service unless other arrangements have been made. Our fees include:

• Consultation and examination fees
• Procedure and treatment costs
• Membership dues (if applicable)
• Medication and supplement charges

6.2 Insurance Claims

If you have insurance, we can submit claims on your behalf for eligible services. However, you remain responsible for any amounts not covered by insurance, including deductibles, co-pays, and non-covered services.

6.3 Membership Plans

Membership plans require recurring payments. Membership benefits, fees, and cancellation policies are detailed in your membership agreement.

7. Telehealth Services

When using our telehealth services, you acknowledge that:

• Telemedicine has limitations compared to in-person care
• Not all conditions can be treated virtually
• Your provider may require an in-person visit when necessary
• You consent to video and audio recording for medical records
• You are responsible for the security of your connection

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of MyPainDr and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm our staff or other patients
• Share your account credentials with others
• Use automated systems to access our website

10. Medical Disclaimer

Important medical disclaimers:

• Our services do not replace emergency medical care
• In case of emergency, call 911 or go to the nearest emergency room
• Website content is for informational purposes only
• Individual results may vary based on your unique condition
• We do not guarantee specific treatment outcomes

11. Privacy and Confidentiality

Your privacy is important to us. Please review our Privacy Policy and HIPAA Notice to understand how we collect, use, and protect your information.

12. Limitation of Liability

To the fullest extent permitted by law, MyPainDr shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.

13. Indemnification

You agree to indemnify and hold harmless MyPainDr, its providers, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or your use of our services.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by contacting us. Termination does not relieve you of payment obligations for services already rendered.

16. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Maryland.

17. Contact Information

For questions about these Terms of Service, please contact us: